·· Terms and Conditions ··

The website at www.masu.co.il (“the Site”) belongs to Masu Services Ltd. (“We” or “the Company”).

Thank you for choosing to use the Masu website. The website is a great place to book a professional service to your home, hotel or office. The website (“Our Site” or “Our Service”) mediates between you, whether a private customer or a customer and / or business user, as defined below (“Users” or “You”) who would like to receive wellness services and the health and wellness professionals/ Massage Therapists and/or Therapists (“Service Providers”) who wish to provide the service.
The site and the systems that support it exist to connect Users and Service Providers by providing a reliable, fast and secure way to coordinate wellness services. The service enables, the User and the Service Provider to find each other’s location using Global Positioning System (GPS) technology and other technologies (hereinafter together with the “Services”).
By using Our Site, or the Services, you agree to comply with Our Terms and Conditions (“Our Terms” or “Terms of Use”).
Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through www.Masu.co.il for any Professional Service.

These Terms of Use will apply to any use made by you, the user, on the Site, including the use of the Services, and are a binding legal agreement between you and the Company. Except in the case of users and business customers, as set forth below, in the event of a conflict between the provisions of these Terms of Use and the provisions of other agreements and / or provisions of other publications regarding the Site, these Terms of Use shall prevail.

Who is allowed to use the Site and Services?

Any user is invited to use the Site and the Services as long as he / she accepts the Terms of Use.
However, the Company reserves the right, without limitation, to suspend or terminate the user’s access and/or account, or block the user from access to the Service,for a limited or unlimited period at its sole discretion and for any reason.
Blocking your access to the Site and / or the Services may apply, inter alia, in cases where there is a concern that the User may be violating the Terms of Use (or any other provision appearing on the Site’s screens) or the provisions of the law, or in the event that you injure or attempt to harm the site’s proper conduct or harm any third party.
We may prevent you from using the Services, in our sole discretion, without any reason or explanation.
If you are blocked from accessing this site, you will not be allowed to register again on the site under any other user’s name during the restriction period, if any. Please note that registration of the site by impersonating another is a criminal offense and is prohibited by law.

What is permitted use of the site and services?

You may make personal use of the Site and / or the Services provided where the use is intended for lawful purposes and complies with the provisions of the Terms of Use and the provisions of the law. Please note that you are solely responsible for the use of the Site. You may not make commercial use of the Site, including the collection of any fee for services offered on the Site, or any other non-personal use, unless explicitly stated otherwise in the Terms of Use or other instructions appearing on the Site screens.
If you are a minor (under the age of 18), use of the site is subject to obtaining your guardian’s approval of the terms of use, including the privacy policy specified therein. If such authorization is not expressly obtained from your guardian, you are requested to refrain from making any use of the site, including the services offered through it.
As part of using the site, you should avoid the following:
1) Illegal or unauthorized use of the Site, including copying, distribution, duplication, presentation or use for any other purpose and in any other advertising media of any of the contents presented therein, including through information scanning techniques, information mining and / or automatic retrieval or collection of information from the Site (Automated Data Mining Tools, Crawlers), whether published by the Company or by advertisers and / or other business owners on their behalf, without prior written approval from the Company;
2) Any use that may harm the normal and regular operation of the Site and / or any of the users of the Site and / or their rights;
3) Reverse engineering, decompilation, modifications, translations, adjustments, or any other actions intended to attempt to trace the source code and / or the manner in which they operate;
4) Creation of derivative works and / or version updates and / or modifications to any component of the Site;
5) Infringement of the privacy of other users and / or third parties without their prior consent;
6) Infringement of the intellectual property rights of the Company, other users and / or third parties, including copyrights, patents and designs related to the Site and / or services, whether registered or unregistered, the names, logos and trademarks of the Site and / Whether registered or not, commercial secrets and business information involved in operating the site and the services it provides, the design of the site, the technological information involved in their operation, including the software, methods, systems, databases, applications, graph files, computer codes, written materials and / or Any material or other information contained therein, including designs and graphics;
7) Any action that may constitute defamatory, defamatory, abusive, harassing, stalking, threatening, or otherwise damaging any other person’s rights, between users and / or third parties, or uploading illegal content through the Site and / Hate content, obscene content, offensive content or content that is inappropriate for any other reason in any content in the site and / or the services;
8) Or any other computer code, file or program that may be harmful or intended to harm or control the activity of any hardware, computer, Software or communications equipment, or code or component that is harmful, potentially harmful, disruptive, or intrusive;
9) Transmission via the website and / or the services of a spam message;
10) Access or attempt to access any part of the site which requires a password without receiving a password from the company;
11) Use the Site and / or the Services for any illegal, immoral or unauthorized purpose.

Your attention to the fact that your failure to comply with the provisions of this paragraph exposes you to criminal and / or civil responsibility and will be liable to the penalties prescribed by law for their violation.

The relationship between the User and the Service providers

Although the Company is only a mediator between the User and the Service Providers, you are responsible to treat the Service Providers with respect, not to cause them and / or the equipment used damage, nor engage in illegal, threatening or harassing activities while using the Services.
You must not engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour. You must ensure the Service Provider has access to your Designated Premises which must, in all cases, represent a suitable space in which the Service can be performed, with all appropriate facilities (including adequate space, lighting and heating); and ensuring the health and safety of the Service Provider professional whilst at your Designated Premises.

Signing up for a website account

The use of the Site for private customers (as defined by the Company from time to time) (“the Private Customer”) for the purpose of ordering the Services and for the purpose of registration is free of charge. In the event that the Company wishes to collect any payment in the future for registration and / or certain use of the Site and / or the services provided through it, notice will be published on the Website. In any event, we will not charge you any fees without your explicit consent.
You do not need to register to visit the site. However, in order to use a user account on the Site (the “Account”) and to make use of the benefits offered by the Company to customers, registration is required. You will be asked to provide your personal information, for example, name, phone number, e-mail address and credit card details. Your registration may be subject to additional terms, which are not specified in the Terms of Use, which will be posted on the Website screens. You are not obligated to provide such details, but you are aware that you will not be able to make use of the user account and the benefits derived from it, which require registration for these services without providing the required details. The data you provide / submit when you sign up for the account (other than data related to the payment processing process, as detailed below) will be stored in the database of the site and / or application. Use of the the site in the details about you will be subject to the company’s privacy policy below.
You must ensure that you provide correct information when you sign up for the user account and update your profile with any changes, which will be in accordance with the privacy policy below.

You are solely and entirely responsible for:
1) Maintaining the security and confidentiality of your account and password;
2) All use of the Service occurring under your user name.
3) Notifying Masu immediately of any unauthorized use of your account or any other breach of security. To notify us, contact us at info@masu.co.il.
Masu will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may be held liable for any losses incurred by Masu or another party due to someone else using your account or password.

If the customer paid for the service by credit card, then the confirmation of payment will be sent to the e-mail address provided by the customer at the time of booking as stated above. The e-mail of the receipt replaces the need for the delivery of a receipt by physical/ slow mail, unless otherwise agreed by the company.

Delivery policy and company responsibility

Once the order is completed, the Company is responsible for coordinating the provision of the service according to the order details filled out by the customer. The Company will make every effort to ensure that a Service Provider is matched and meets the customer’s requirements in the order details within a reasonable period of time from the date of the requested service, as long as the order was accepted in accordance with the Company’s Articles of Association.

The Company is entitled to refuse to provide service to any customer and to any order received by a customer of any consideration that it deems appropriate. In the event of a refusal or cancellation of an order by the Company, the Company shall notify the customer prior to the date of the requested service by telephone, text and/ or e-mail. In addition, the customer will receive a full credit for any payment made by him within fourteen (14) business days from the date of the order.

Cancellation Policy

Once the order has been completed, the customer will receive a confirmation email indicating that the order details have been received in the system. The customer bears full responsibility to ensure that the order details received are correct and that the requested date and address are in accordance with his/ her requirements. If a customer wishes to cancel his order, he is entitled to do so at any time he chooses in accordance with the cancellation policy as follows:

  • Cancellation of up to 2 hours prior to the date and time of matched service will be fully credited;
  • Cancellation of between two hours and 60 minutes from the date and time of service – will be credited with deduction of 150 NIS cancellation fee;
  • Cancellation of less than 60 minutes from the date and time of service – no refund will be given.

Privacy Policy

The Company respects your privacy and undertakes the utmost efforts to protect your privacy. The purpose of the privacy policy is, inter alia, to explain the Company’s procedures regarding the privacy of its customers, and how it uses the information provided by users as part of the provision of the services.

Identification by mobile device

The main way we identify users is through the phone number provided, the user’s password and their e-mail address. Therefore, access by an unauthorized party to the mobile device may allow that party to abuse the account and / or the user. We urge users to protect their mobile device with security measures such as access code and / or fingerprinting to unlock the mobile device in order to protect their privacy and prevent unauthorized use of the site.

Types of information

The Privacy Policy addresses two different types of information. “Personal information” which is data used for the identification of a person, including a first and last name, residential address / mailing address, profile picture, e-mail address and any other personal details you provide the Company when using the Services through the Site. The personal information you provide to the Company (except data related to the payment processing process, as detailed below) will be kept in the Company’s secure database and access to it will be limited. In addition, information about specific uses you have made through the Site, including without limitation your treatment dates, treatment address, payment details, type of treatment and service provider that provided the service will also be collected through the application and the website and will be considered as part of such “personal information”.
In contrast to personal information, “statistical information” is information that contains various data that does not identify and can not lead to the disclosure and discovery of the data source. The statistical information collected by us and third parties may contain information about your usage practices, the services you requested, the geographic location receiving the service, and the like. The statistical information collected by the Site and in some cases by third parties is kept separately from your personal information and its use is different from the Company’s use of personal information, all as detailed below.
For the avoidance of doubt, any statistical information relating to or linked to personal information shall be deemed to be personal information as long as this relationship exists.

Providing information and collecting information

The personal information you provide to the Company on your own initiative, at the registration stage and / or when ordering services through the Site and / or registration to the Account, will be stored in the Company’s database (hereinafter: the “Database”).
When submitting your personal information to the Company, you must make sure to provide correct, complete and no falsified information. Please note that you do not have to provide such personal information, but know that without providing your personal information, the company, site and account may not be able to provide you with the requested services, including contacting you. If changes occur in the personal information you provide on the Site and / or Account, you will be able to update the data.

Use of information

The Company will use the personal information you provided and / or the statistical information that it collects for the purpose of providing the services, and for the purpose of changing and improving the content and services on the site to suit the nature of the users, including your actual preferences.
The Company will use your personal information to contact you when necessary by e-mail, calls and / or text message, and / or to send you occasional newsletters and / or notices, including updates on various promotions, and / or products offered, discount vouchers, notices and / or advertisements that we think you may find interesting (“Advertisement”). The marking of the V in the box provided for this purpose, as well as your continued use of the Account and your consent to this Policy, constitute consent to receive advertising in accordance with the provisions of Section 30A of the Communications (Telecommunications and Services) Law, 5742-1982. Please note that, subject to the provisions of the law, you may at any time choose to cease receiving such advertisements by unsubscribing from the mailing list.
The Company shall use the statistical information collected and stored for its internal, commercial or commercial needs, including in order to ensure the operation and development of the Site, to improve the structure of the Site and the services provided therein, To this end, the Company may use third parties to collect and analyze statistical and anonymous information in order to learn about your usage habits and that of other users of the Site, in a manner that will not identify you and / or the other customers of the Site personally.
The Company shall use the information you provide or information collected for any other purpose in connection with the provision of the Services, including any purpose set out in this Policy and / or other terms of use.
All use of personal information mentioned in sections a-d above also applies to the delivery of personal information by the Company to corporations related to the Company, including parent companies, subsidiaries and companies controlled by them.

Providing information to a third party

Personal Information – The Company will not transfer personal information to third parties except in one of the following cases:
If the delivery of the personal information is to Service Providers and / or its employees, and is to the extent required and necessary for the provision of the services and operation of the Site, excluding credit card details;
In order to comply with any law, including in response to legal process, a disclosure order or request by a court or any competent court or other authority, instructing the company to disclose your personal information or information to the court or the court or other authority or to any third party;
In the event of a legal dispute between you and the company that will require disclosure of your details;
If you perform actions that the Company believes are contrary to the law or contrary to the terms of the agreement;
If the Company sells the Site’s activity and / or transfers in any way the Site, in whole or in part, to any third party, for consideration or for no consideration, whether by way of assignment of rights or by way of granting a license or a sub-license – and in the event that the Company merges With another entity or merging the activity of the site with the activity of a third party, provided that such third party is obliged to comply with the terms of use, including the privacy policy.

Statistical information – The Company may transfer statistical information, in exchange or in no consideration, to third parties with whom it has business or other relations, including companies that analyze anonymous statistical information as aforesaid for the purpose of improving the services offered on the Site or for other purposes, at the sole discretion of the Company.

Please note: We will not collect personal information about you without your consent, which is given, inter alia, as part of your acceptance of the Terms of Use.

You are not obligated to provide personal information by law. You agree and hereby declare that the personal information you provide to us is voluntarily given to us so that we can provide you with the Services and you agree that we will keep the information you provided to us in a database that may be registered in accordance with the law.

Cookie Policy

When using the Company’s website or third parties, they may use industry-standard technology known as cookies and Flash (or similar technologies) that store certain information on a user’s mobile device and / or computer, and enable the company to automatically enable certain features, User’s use of the Company’s services. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
Most web browsers allow users to delete cookies from the user’s device, block cookies, or receive alerts before storing cookies. However, it should be noted that if the user erases the cookies or will not allow their storage, or if the characteristics of Flash are changed, the user’s online experience through the site will be limited.

Right of access to information

You are entitled to review the personal information that you have stored in the Company’s database. Before you can review and / or update and / or delete your personal information, we must verify your identity, in our sole discretion. Identity verification may include, among other things, questions about your e-mail address, a verification code sent to your phone number, and questions about recent treatments you have performed (“the identification procedure”). Once we receive a request to review the information, we will work to provide you with the requested information within a reasonable time. If you find that the information is incorrect or not updated, you may contact the Company in order to correct and / or update the information and / or if you wish to delete your personal information about you from the Company’s database at info@masu.co.il. Please note that deletion of such information may prevent the Company from providing you with the services and / or the Website, in whole or in part. If you ask the company to delete your personal information, the company reserves the right to use your statistical information, which will not include your identification.

Links to third party websites

Some links included in the Site allow users to access non-company sites or services. These links are offered for your convenience only. These sites and services are not under the Company’s control, the Company is not responsible for their availability, does not endorse them, is not responsible for any content (including advertisements, products and other information) contained therein or available through them (including links contained therein), and is not responsible for the privacy policy or other practices used by these third parties. Your access, use and reliance on such sites, services or content and any interaction between you and these third parties are your responsibility and you are solely responsible for the related expenses. The Company reserves the right to cancel or delete any link at any time. You agree and acknowledge that the Company shall not be liable, directly or indirectly, for any damage or loss incurred in connection with or as a result of the use of any service, content, product or other information available through such sites or services.

Data Security

The company implements updated information security systems and procedures. Please note that these systems and procedures do reduce the risk of unauthorized access to the Company’s computer systems and servers, but they do not provide absolute security against unauthorized intrusion and / or access. Therefore, the Company does not guarantee that its services will be completely immune from penetration or unauthorized access to information stored on the Company’s computer systems. You must also maintain your username and password, and avoid exposing them to anyone else, and you should always change your password every few months.

Loss and / or theft of the mobile device

In the event of loss of your mobile device and / or theft of the device, you must notify the company immediately at the following e-mail address: info@masu.co.il. After successful completion of the identification process, the Company will act to prevent unauthorized use of the Services through your mobile device and / or account, and to maintain your use of the Site and / or Account and / or the Services and assist in transferring them to your mobile device, Hereby.

Intellectual Property

All intellectual property rights in the Site, in the management system and in the services offered therein, including the Feedback as defined below, are the exclusive property of the Company and / or third parties on its behalf or of third parties who have given it permission to use them within the said site and services. Including, without limitation, the Company is the sole owner or a licensed use of the site and all contained in its entirety, including copyright, patents and designs that relate to, among registered and non-registered, names, logos and trademarks of the site, whether registered or not, trade secrets and business information related to the operation of the site and the services provided by them, the design of the site, the technological information involved in their operation, including the software, methods, systems, databases, applications, graph files, computer codes, written materials and / or any material or other information contained therein, including designs and graphics.
You warrant / not make any use of intellectual property, including copy, distribute, display or publicly perform, reproduce, sell, sell, rent, edit, disclose to a third party, alter design and / or graphical interface of the site, create derivative works, or do any commercial use of any intellectual property and / or any part thereof, whether by yourself or through or in cooperation with a third party, in any manner or means, whether electronic, mechanical, optical, or any means and the other way, without the prior written consent of the Company. If and to the extent that such consent is granted, you must refrain from removing, deleting or disrupting any notice or sign in the Website regarding the intellectual property rights, such as copyright, trademark, or trademark associated with the Content used by you.
When you use the Site and / or the Services, you must refrain from any action that could result in a violation of the intellectual property rights of the Company and / or third parties on its behalf.


You are invited to forward to the Company via e-mail, Facebook page or in any other way, suggestions for improving the services. The Company does commit to using this feedback in any form. In addition, the feedback will not give you any ownership of the intellectual property as detailed in the above paragraph.

Please submit any questions or concerns regarding our Terms and Privacy Policy or any questions about the security of our Site or Services to: info@masu.co.il.

Our Mailing Address for Inquiries – 15 Hanina Street, Tel Aviv, 6813743, Israel


Our Terms were last updated on 16 December 2018